Kelvo Tower support
Need help or found a problem? Write to [email protected].
Developer: Zakhar Sandurskyy · Ukraine.
This help covers the offline mobile configuration of Kelvo Tower 0.5.0 (1), not separate browser versions or future ad-supported versions. The website-hosting section explains delivery of these public help pages.
What to include
- Your device model, iOS or iPadOS version, and game version.
- What you did before the issue and what you expected to happen.
- Whether it happens again after closing and reopening the game.
- Optionally, a screenshot with personal information removed.
Copy the address into your email app and send the message yourself. This page sends nothing automatically. Do not include passwords, identity documents, card details, or other sensitive information. No guaranteed response time is specified.
Can I play without internet?
Yes. Core gameplay, local records, and settings work offline. No game account is required. Sending a support email requires a connection through your email app.
Where are my records, and can I recover them?
Progress stays on this device and does not sync to other devices. Support has no server copy of your records. If data is cleared, the app is deleted, or local storage becomes unavailable, recovery is not guaranteed.
If progress seems to be missing, first close and reopen the game, then contact support if the issue remains. Do not delete the game or clear its data as your first troubleshooting step — that can permanently remove local progress.
I cannot hear sound or feel haptics
Check the Sound and Haptics switches in the game’s settings and your device volume. Also check connected headphones and the system’s sound and haptic settings. Haptic feedback depends on device capabilities; its absence on a device without the relevant hardware does not mean progress has been lost.
If the issue appeared after returning from the background, close and reopen the game. When contacting support, mention whether sound worked before the game was backgrounded.
How do I change language or clear data?
You can change language, sound, haptics, and reduced motion in the game’s settings. Swipe the panel to reach its lower sections.
Settings → Clear game data removes the local nickname, records, achievements, statistics, and settings after confirmation; your selected language is retained. There is no undo in the game. If a clearing error is shown, do not treat the data as deleted.
This action does not cancel Apple purchases, delete other providers’ data, or guarantee removal of operating-system backups.
Why are there no ads or No Ads purchase?
Ads and real purchases are not yet activated in this offline configuration. No Ads and purchase restoration are not currently available; there is no purchase here that you need to pay for. A previous local Xcode test purchase is not an App Store purchase.
Privacy questions or security reports
Use the same address, [email protected]. For a vulnerability report, describe safe reproduction steps without other people’s data, and do not test on devices or accounts you do not own.